Candle Care
Candle Care
- When lighting for the first time burn until wax melts across entire surface to the sides of vessel (this prevents tunneling, and creates an even burn for the duration of the candle’s ‘life’) This may take up to 2-4 hours.
- Trim wick to ¼ of an inch before each burn to promote an even burn, steady flame and limit sooting/mushrooming of wick.
- To preserve the fragrance, do not burn your candle more than 4 hours at a time.
- Trim the candle wick after each burn. This is very important to prevent the candles from smoking on the next burn or from burning the sides of the glass. We recommend trimming them to 1/4th to 1/8th of an inch each time. Invest in a good pair of wick trimmers that will cut and remove the excess wick cleanly.
- If soot ever forms on the inside of the vessel, extinguish candle, wait for it to cool, then wipe with a clean damp cloth. Trim wick and relight.
- Please keep the wax pool free of wick trimmings, matches and debris at all times.
- Extinguish candle with a snuffer, or dip wick into melted wax and then straighten wick to prevent smoking and also prevent hot wax from splattering. Do not blow out.
- Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn't controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.
- To maximize scent throw, burn in desired space for 30 mins with the door closed. Open windows and doors will disperse scent.
- Always store your candles in a cool, dark and dry place. Avoid placing your candles where they will be directly exposed to sunlight or harsh indoor lighting.
- Remove dust and fingerprints from a candle by gently rubbing the surface with a piece of nylon or a soft cloth. The cloth can be dry or slightly dampened with water.
- Do not burn your candle all the way down. Always leave at least ½ inch of non-molten wax at the bottom.
- Always burn candle within sight
Shipping & Returns
Shipping
- 4-6 day processing time.
- We use USPS for all U.S. shipments.
- shipping that is added at checkout.
- All prices are in US dollars.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us.
Sourcing & Materials
Sustainable sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Ethical labor
Our founders Christina Smith and Clement Savant founded Broadcast to break the norms of the jewelry industry. Cheap, disposable jewelry creates an incentive structure to bid out the work to the cheapest factory available. We need to vote with our dollars for a more equitable world.
Transparent values
We hold true to to who we are. We believe in equality and justice for all, and those beliefs permeate the work that we do and the jewelry we make. Everything we do stands for our values and we try to think, speak, and act in a framework of positive change. Cast out your voice and make a difference.